Derex Technologies Inc is hiring for LeadVenture Careers to lead the Premium Support team. You will train team members to build, support, and debug integration and export feeds while driving process and quality improvements.
What You'll Do
- Lead and train team members to build, support, and debug integration and export feeds
- Build process and quality improvements to meet quality goals
- Participate as lead and team member of Premium Support team
- Build and maintain internal documentation for the support team and regarding Premium Support clients
- Participate in new team member onboarding for general platform support
What We're Looking For
- Demonstrated ability to lead and coach team members to increase effectiveness
- Expert knowledge of ETL processes for DMS integrations and Export feeds
- Expert knowledge of HTML, CSS / LESS or SASS, JavaScript, jQuery, JSON, basic ASP, including concepts like layout, specificity, cross browser compatibility, and accessibility
- Expert knowledge of mobile-first, responsive web design, and CSS frameworks such as Bootstrap and Flexbox
- Superior written and verbal communication
- Superior critical thinking / troubleshooting / problem solving skills
- Superior customer service & client handling skills
Nice to Have
- Understanding of SEO / SEM (technical, content, etc.)
- Understanding of eCommerce
- RV Industry experience
Technical Stack
- HTML, CSS / LESS or SASS, JavaScript, jQuery, JSON, basic ASP, Bootstrap, Flexbox
Team & Environment
You will be a part of the Premium Support team.
Work Mode
This role operates in a global work mode and is open to candidates in the United States, Mexico, Belize, India, and The Netherlands.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
