Xapo Bank is looking for a Lead UX Writer to redefine the voice of our mobile application, transforming complex financial concepts into a seamless, premium, and human-centric experience. You will own the in-app content strategy that builds trust, ensuring every word empowers our Members to manage their Bitcoin with confidence.

What You'll Do

Define and own the Content Design System and Voice & Tone guidelines for the Xapo mobile application, ensuring consistency with our Brand.
Audit existing user flows to identify opportunities for enhancement, creating a strategic roadmap to refine and optimise the core Member experience.
Collaborate with Legal and Compliance to translate complex regulatory requirements into transparent, easy-to-understand language.
Drive execution of end-to-end content design, crafting microcopy, onboarding flows, error messages and instructional text for complex financial transactions.
Work intimately with Product Managers, Product Designers and Engineering to embed content strategy into the design process from the earliest ideation phase.
Simplify the complexity of our financial technology products for a non-technical yet financially savvy audience.
Conduct copy testing, sentiment analysis and comprehension research to validate that our terminology resonates with a global audience and instills trust.
Partner with the Data and Product teams to analyse drop-off points in conversion funnels and iterate on copy to improve success rates and Member retention.
Serve as the company's leading advocate for Content Design, educating stakeholders on the ROI of clear writing and influencing the product roadmap.
Work closely with the Marketing team and other writers and contributors, fostering a culture of writing excellence.

What We're Looking For

5+ years of UX Writing or Content Design experience, specifically within Fintech, Wealth Management or Cryptocurrency sectors.
Demonstrable track record of evolving or transforming complex applications, resulting in improved usability scores, reduced support tickets or increased conversion rates.
Proven experience working in a regulated environment, successfully balancing legal constraints with user-centric clarity.
A strong portfolio showcasing end-to-end user journeys where complex problems were solved through text.
Expertise in simplifying financial jargon.
Deep understanding of accessibility standards (WCAG) and inclusive design principles.
Familiarity with behavioural economics and how language influences financial decision-making and trust.
Knowledge of localisation best practices and how to write for a global audience where English may be a second language.
Understanding of mobile-first design patterns (iOS and Android guidelines).
A dedicated workspace.
A reliable and stable internet connection.
Devices and other essential equipment that meet minimal technical specifications.
Alignment with Our Values and the Xapo Values-Driven Leadership principles.

Technical Stack

Figma
Sketch

Team & Environment

You'll be a key member of our Design and Product team.

Benefits & Compensation

Work 100% remotely from anywhere in the world.
Great work-life balance with a flexible PTO plan.
Yearly budget for individual learning and development goals.

Work Mode

This is a fully remote role open to candidates globally.

At Xapo Bank, diversity is at the heart of who we are. We work hard, think globally, and inspire each other to learn and grow. We are committed to changing the way things are done and prioritize consumer protection and adherence to regulatory requirements.