Salesforce is the #1 AI CRM, where humans and agents work together to drive customer success. We are looking for a Lead UX Conversation Designer (Lead Agent Behavior Designer) to define how our autonomous, multimodal agents behave over time. You will shape how they reason, take initiative, use tools, ground their actions, and recover from errors across text, voice, and visual surfaces, turning product goals into reliable agent behavior for complex enterprise environments.

What You'll Do

Design how agents plan, act, confirm, and recover across text, voice, and UI surfaces.
Define behavior signatures for initiative, tool use, grounding, and decision quality.
Shape visual and voice cues that help users follow agent reasoning and task progress.
Design how voice agents listen, speak, interrupt, and confirm across long tasks.
Write natural speech patterns that support pacing, grounding, and user confidence.
Model edge cases: silence, barge-in, latency, and state loss.
Partner with engineering and Ontology to define how the agent uses memory, evidence, and retrieved context.
Identify gaps in state tracking, grounding, and contextual drift.
Propose fixes based on transcripts, logs, and failure signatures.
Design behaviors for when agents choose tools, how they report actions, and when they ask for user direction.
Document patterns that clarify tool boundaries, confirmations, and rollback paths.
Prototype sequences that show how multimodal actions support user understanding.
Write prompts and behavioral instructions that shape reasoning, tone, and decision steps.
Tune prompts for text, voice, and multimodal scaffolding.
Translate ambiguous product goals into clear behavioral instructions for engineering teams.
Create templates for confirmations, grounding, multimodal transitions, tool sequences, and recovery moves.
Document patterns in a format that partners can adopt quickly.
Validate new patterns through delivery work, customer pilots, or controlled testing.
Apply agent heuristics to measure clarity, context use, respectfulness, and action quality.
Identify drift in reasoning, tone, or tool choice across modalities.
Share clear findings and propose changes grounded in observable behavior.
Lead design for projects that require strong partnership with engineering, PM, and Trust.
Highlight where behavior, memory, or tool gaps affect user outcomes.
Help teams adopt agentic patterns that meet quality, safety, and tone standards.
Guide designers in multimodal and agent behavior craft.
Model best practices for testing, failure-mode analysis, and pattern reuse.
Share examples, reviews, and artifacts that raise quality across teams.

What We're Looking For

Deep experience designing for agentic systems, reasoning behavior, and multi-turn workflows.
Strong writing for both voice and text.
Skill in shaping agent behavior across modality shifts.
Knowledge of memory models, plan-and-act loops, and RAG-driven reasoning.
Ability to diagnose agent failures through logs and behavioral signatures.
Experience creating reusable behavioral patterns that scale.

Benefits & Compensation

Annual salary range: $184,000 - $253,000
Comprehensive medical, dental, vision, and mental health support
Paid parental leave
Life and disability insurance
401(k) plan
Employee stock purchasing program
Time off programs

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.