Nike is looking for a Lead Technology Customer Support Engineer/Analyst to provide technical leadership and ensure operational excellence within our Corporate Application Support Engineering team. This role focuses on coordinating global support, managing security, and analyzing complex data flows to maintain smooth operations across the PHK time zones.

What You'll Do

Hold others accountable for delivering work with excellence and utilize exemplary organizational skills to track work across people, teams, time zones, and projects.
Maintain a positive mindset to support the team through constant organizational changes.
Monitor daily communication channels including Slack, email, and ServiceNow for high-priority incidents (S1/S2), change impacts, and leadership directions.
Manage security roles and access approvals for platforms including SAP AFS, S4, BW, Batch, Teradata, and Snowflake via IDLocker and CUP.
Conduct and lead regular operational meetings, including Weekly Operational Reviews with BI/BW, Weekly Batch meetings, and Bi-Weekly Advanced L3 and Frontline meetings.
Liaise technically with Development and business teams to discuss Incidents and Changes, and mediate between Business and L3 Teams during escalations.
Monitor shift handoffs to preempt potential problems or SLA breaches and coach the team on utilizing the Problem Management process.
Review and approve security requests, entitlements, and Active Directory access regularly, ensuring compliance and rejecting inappropriate roles.
Assist Sox Compliance Auditors with inquiries and attend After Action Reviews (AAR) for major incidents.
Understand release schedules to assist in team readiness and review onboarding for new hires to set up necessary access.

What We're Looking For

Extremely adept at performing data analysis across multiple capabilities and functions within S4 Hana and SAP AFS.
Proven ability to conduct detective data analysis investigations to pinpoint the exact origin of data flow issues.
3 to 5 years of hands-on experience with SAP, SAP BW, Databricks, Snowflake, Oracle, Informatica, ServiceNow, and Jira.
Working knowledge of Autosys and a comprehensive understanding of BI/BW/Batch Middleware Frameworks and Landscapes (Informatica/Databricks/Oracle SQL).
Strong leadership mindset capable of influencing teammates within and outside the organization.
Ability to work intensely on PHK time zones consistently to ensure work alignment and coordination.
Exemplary organizational skills for tracking work across different people, teams, time zones, and projects.
An incredibly positive mindset to keep the team strong while navigating constant organizational changes.