London, United Kingdom On-site Full-time GBP 0 - GBP 0 - yearly

Freshworks is hiring a Lead - Cybersecurity

Requirements

  • 4–10 years of experience in information security, with depth in application security architecture, cloud security (AWS), or security pre-sales/solutioning.
  • Strong understanding of web application frameworks, cloud-native architectures, and SaaS security models.
  • Proven ability to communicate complex security topics clearly and concisely—both in writing and in live customer conversations.
  • A builder’s mindset: you default to creating playbooks, templates, and repeatable processes rather than solving problems one-off.
  • Experience driving automation or process improvement in a security operations or GTM context.
  • Comfort working across time zones and adapting to shifting schedules when customer needs require it.
  • Self-directed, low-maintenance, and energised by fast-paced, high-growth environments
  • Cloud security architecture and operations, with hands-on depth in AWS (IAM, VPC, KMS, CloudTrail, GuardDuty, Security Hub).
  • Web application security fundamentals: OWASP Top 10, secure SDLC, API security, and encryption standards (TLS, AES-256, key management).
  • Working knowledge of SaaS security models, multi-tenant architecture, and shared responsibility frameworks.
  • Familiarity with security questionnaire and trust center platforms (e.g., Loopio, Responsive, SafeBase) and GRC tools (e.g., Drata, Vanta).
  • Ability to read and interpret security documentation, penetration test reports, SOC 2 audit reports, and architecture diagrams.
  • Comfort with process automation concepts—scripting, workflow builders, or no-code/low-code tools to reduce manual, repetitive work.
  • Executive-level communication: ability to distill complex security topics into clear, confident narratives for technical and non-technical audiences alike.
  • Cross-functional influence: skilled at building alignment across Security Engineering, Legal, Product, Sales, and Customer Success without formal authority.

Nice to Have

  • CISSP (Certified Information Systems Security Professional)
  • AWS Security Specialty or AWS Solutions Architect
  • CISM (Certified Information Security Manager)
  • CompTIA Security+ or equivalent foundational certification
Required Skills
Information Security
About company
Freshworks
A software company building uncomplicated service software for customer and employee experiences, serving over 72,000 companies globally with enterprise-grade solutions.
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Job Details
Category Security
Posted 19 days ago