About the Role
The specialist will design, implement, and maintain enablement strategies that enhance knowledge sharing and skill development across the organization, supporting both internal teams and external partners.
Responsibilities
- Develop and manage training materials for internal and external audiences
- Create accessible documentation to support product understanding
- Lead onboarding sessions for new team members
- Maintain a centralized knowledge repository
- Collaborate with product teams to capture key updates
- Deliver role-specific training programs across departments
- Monitor knowledge gaps and address them proactively
- Support certification initiatives for customer-facing roles
- Track engagement with learning resources
- Gather feedback to refine training content
- Standardize onboarding processes across teams
- Ensure content accuracy with regular reviews
- Work with instructional designers on course structure
- Produce video and written training assets
- Facilitate workshops to reinforce learning
- Integrate feedback from subject matter experts
- Use data to assess training effectiveness
- Maintain consistency in messaging across materials
- Support global teams with localized resources
- Coordinate with HR for employee development
- Update content in response to product changes
- Streamline access to learning tools
- Promote a culture of continuous learning
- Troubleshoot user issues with knowledge platforms
- Align training goals with business objectives
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid
Team
Collaborative, cross-functional team environment
What You’ll Do
- Design and deliver training programs tailored to different roles
- Build and maintain a scalable knowledge infrastructure
- Partner with teams to ensure content relevance
- Use analytics to guide content improvements
- Ensure all materials are up to date with product changes
What We’re Looking For
- Proven track record in knowledge or training roles
- Ability to work with technical and non-technical stakeholders
- Strong writing and editing skills
- Experience in remote or hybrid work settings
- Passion for continuous improvement in learning systems
Available for qualified candidates
