Supabase is looking for a Junior Support Engineer to join our team and help provide a great developer experience. You'll be part of a 120+ person team, working closely with product engineering and growth to support our users.
What You'll Do
- Triage incoming support requests, categorize them, and raise critical issues as priority tickets.
- Assist users with account management issues and other questions about the Supabase Platform.
- Assist with incident Swarming by replying to tickets related to incidents or major events.
- Identify patterns in tickets, point out frequent issues, and find areas for response automation.
- Assist with more technical issues as able, including reproducing problems.
- Help update support documentation, including knowledge articles and troubleshooting guides.
What We're Looking For
- 1+ years of experience providing technical support to customers or similar technical issue triage.
- Excellent communication skills and fluency in English.
- Experience with various ticketing systems like Zendesk, Salesforce, or Hubspot.
Nice to Have
- Experience with SQL, especially Postgres.
- Familiarity with popular JavaScript frameworks like React, Vue, and Svelte.
- Some experience with Node.js.
- Linux command line experience.
Technical Stack
- SQL, Postgres
- JavaScript, React, Vue, Svelte, Node.js
- Linux
Team & Environment
You will join a team of 120+ members and work closely with product engineering and growth teams.
Benefits & Compensation
- Fully Remote work with a WeWork membership or co-working allowance.
- ESOP (equity ownership) in the company.
- Tech Allowance for setting up your ideal work environment.
- Health insurance: 100% for employees, 80% for dependents.
- Annual company off-site.
- Flexible, asynchronous work.
- Annual professional development and education allowance.
Work Mode
This is a fully remote position open to candidates anywhere globally.
Supabase is an equal opportunity employer.
