Saga is looking for a Junior Cloud Insurance Engineer to be the main technical point of contact for customers and internal teams. You will solve technical issues, feed insights back into the product, and help design how support works at scale. Your work will help legal teams get real value from our AI platform by solving issues fast and preventing recurring problems.

What You'll Do

Act as the first point of contact for technical questions and product issues
Debug and reproduce customer facing issues and escalate when needed
Investigate logs, errors, API requests, and AI workflow behaviour
Translate customer pain points into clear insights for Product and Engineering
Create and maintain technical documentation, guides, and solution examples
Work closely with Engineering, Legal Research, Product, and Infra teams
Improve onboarding and self serve support to reduce inbound tickets over time

What We're Looking For

3+ years of experience in a technical support or technical success role
Hands on experience troubleshooting SaaS platforms, APIs, and integrations
Debugging skills with logs, errors, reproductions, and API flows
Clear written communication skills for documentation and user guidance
Ability to explain technical concepts to non technical users
Fluency in English is required

Nice to Have

Interest in AI workflows including LLM usage, embeddings, RAG, and token limits
Any additional European language is a plus

Team & Environment

You will work closely with Engineering, Legal Research, Product, and Infra teams.

Benefits & Compensation

Clear growth path towards technical leadership: Senior Engineer, Implementation Lead, or Product Management
High autonomy with freedom to experiment, decide, and build your own way
Remote first setup within EU time zones, with optional workspaces
Annual learning budget for certification and conferences
Hardware and workstation equipment budget
Compensation: Up to €42.000 per year depending on experience

Work Mode

This is a remote position open to candidates within European time zones.

Saga is built on the belief that better legal technology should serve everyone, not just those with the biggest budgets. We make legal technology accessible to everyone in a team that moves fast, thinks clearly, and builds with care.