406011PC PHL Fresenius Medical Care Solutions Services (Philippines), Inc. is seeking an ITS Country Partner to serve as the primary bridge between global IT functions and local country management. In this role, you will be responsible for the successful implementation of global IT strategies in the Czech Republic and Slovakia, driving technology adoption and ensuring IT service delivery meets local business needs.

What You'll Do

Act as the primary representative for implementing global IT strategies and initiatives at the country level.
Drive adoption of IT projects, tools, and processes, ensuring alignment with local business objectives.
Partner with local management to communicate and operationalize IT roadmaps and strategic priorities.
Identify opportunities for leveraging technology to improve local business processes and ensure successful project execution.
Liaise with Centers of Excellence (COEs) to ensure high availability, performance, and quality of IT systems locally.
Serve as the escalation point for local IT service issues and coordinate resolutions with global teams and external vendors.
Monitor and report on IT service performance, ensuring alignment with agreed SLAs and KPIs.
Facilitate training and support for local users to maximize the value of IT systems and solutions.
Act as the voice of the local country management team, articulating their needs and challenges to global IT leadership/COEs.
Collect local requirements for IT services, projects, and infrastructure enhancements and liaise with IT Business partners for prioritization & approvals.
Collaborate with global teams to ensure local needs are factored into IT strategy and project planning.
Provide insights into regional regulations, cultural considerations, and operational requirements that may impact IT initiatives.
Cooperate with public hospitals in the support of Fresenius IT product sales.
Support for the building of new CD clinics and modernization (IT area).
Lead and manage a team of IT Partners within the EMEA cluster, ensuring their alignment with global IT and local business objectives.
Provide mentorship, coaching, and development opportunities to enhance team performance and individual growth.
Allocate resources effectively across projects and service needs to ensure optimal delivery.
Foster a collaborative and high-performing team culture, encouraging knowledge-sharing and innovation.

What We're Looking For

Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
7-8 years of experience in IT program/project management, IT Service management, Project/Program management, business partnering or in an equivalent position.
Excellent written and verbal communication skills, with the ability to articulate technical concepts to non-technical stakeholders.
Strong interpersonal skills to build relationships with local management, vendors, and global IT teams.
Ability to identify and resolve complex IT issues effectively and efficiently.
Capability to work in dynamic environments and balance global strategies with local requirements.
Strong team player who can work across organizational boundaries.
Familiar with ITIL and service management processes.
Presentation skills.
Agile project management methodologies.
Basic SAP knowledge.
Basic knowledge of LAN and WAN issues.
Knowledge of network equipment and data center equipment.
Basic knowledge of electrical topics related to the operation of IT systems.
Knowledge of the communications technology market (GSM, landline telephony, data transmission).
Basic knowledge of issues in the field of: cybersecurity, databases, cloud services.

Nice to Have

A Master’s degree or MBA is preferred but not mandatory.

Technical Stack

SAP
LAN/WAN
Network equipment
Data center equipment
Cybersecurity
Databases
Cloud services
Communications technology (GSM, landline telephony, data transmission)

Team & Environment

You will lead and manage a team of IT Partners within the EMEA cluster, ensuring their work aligns with both global IT strategy and local business objectives. You will report to both local country management and global IT leadership.