Patrique Mercier Recruitment is hiring an Italian Speaking Service Desk Analyst -Remote in Greece

Patrique Mercier Recruitment FR is excited to introduce an opportunity for an Italian Speaking Service Desk Analyst. This position will be crucial in providing superior support to our Italian-speaking clients, ensuring technical challenges are addressed promptly and professionally. As a Service Desk Analyst, you will utilize your technical expertise and communication prowess to elevate customer satisfaction and deliver exceptional service. Responsibilities - Act as the primary interface for Italian-speaking clients, managing inquiries through phone, email, and chat platforms. - Diagnose and resolve diverse technical challenges involving software, hardware, and IT services. - Meticulously record all support requests and solutions within the service desk ticketing system. - Assist clients in navigating product usage and issue resolution, cultivating a positive customer interaction. - Partner with internal IT teams to escalate complex problems and guarantee timely solutions. - Systematically follow up with clients to validate satisfaction and confirm complete issue resolution. - Maintain current knowledge of product developments and industry innovations to optimize support delivery. Requirements - Native or near-native proficiency in Italian and English, demonstrating outstanding verbal and written communication capabilities. - Previous experience in service desk, IT support, or technical roles is highly preferred. - Exceptional analytical and troubleshooting capabilities to effectively address client technical challenges. - Customer-focused mindset with robust interpersonal engagement skills. - Practical understanding of service desk software and IT infrastructures represents a significant advantage. - Capacity to operate autonomously and efficiently manage multiple concurrent responsibilities. - Demonstrated commitment to continuous professional development and technological adaptability. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Fully Paid Relocation Package (Flight, Airport Transfer And Hotel) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - And Much More... Apply for this job