About the Role
This role involves delivering high-quality customer support to Italian-speaking users, troubleshooting account and technical issues, and ensuring a positive client experience through timely and accurate communication.
Responsibilities
- Respond promptly to customer inquiries in Italian
- Diagnose and resolve technical and account-related problems
- Maintain accurate records of customer interactions
- Escalate complex issues to appropriate departments
- Follow company procedures for data security and privacy
- Provide feedback to improve support processes
- Collaborate with team members to ensure consistent service
- Meet performance targets for response and resolution times
- Stay updated on product changes and service updates
- Communicate clearly and professionally in writing and speech
Nice to Have
- Previous experience in customer service or support
- Familiarity with CRM software
- Experience in a remote work setting
- Knowledge of the tech industry
- Background in handling billing or account inquiries
Benefits
- Flexible working hours
- Opportunities for professional growth
- Remote work from Greece
- Supportive team environment
- Ongoing training and development
Compensation
Competitive salary based on experience
Work Arrangement
Remote
Team
Customer support team serving Italian-speaking clients
Location
Remote position based in Greece
Language Requirement
Native or near-native proficiency in Italian required
Not applicable
