Patrique Mercier Recruitment is hiring an Italian Speaking Customer Support Specialist to support users of virtual job and freelance platforms. You will ensure a positive user experience by resolving inquiries and documenting interactions.
What You'll Do
- Provide exceptional customer support to Italian-speaking users via email, chat, and phone.
- Assist customers with inquiries related to virtual job opportunities and freelance platforms.
- Document customer interactions accurately in the CRM system.
- Collaborate with the team to meet service level objectives and improve user experience.
- Participate in ongoing training to stay informed about new features and industry trends.
What We're Looking For
- Fluency in Italian (written and spoken). Native language and nationality must be stated in your application.
- Strong commitment to delivering excellent customer service.
- Excellent communication and interpersonal skills.
- Proactive team player with a positive and customer-focused attitude.
- Strong analytical skills and keen attention to detail.
- Ability to work effectively in a remote environment with strong organizational skills.
Nice to Have
- Previous experience in customer support, particularly in virtual job platforms or freelance services.
Benefits & Compensation
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 extra salaries per year
- Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, 2 weeks in hotel)
- Free Greek Lessons, discounts and other perks
Work Mode
This is a fully remote position.
