About the Role
The position involves delivering customer support in Italian and English for a digital service, handling inquiries, troubleshooting issues, and ensuring users receive accurate information in a timely manner.
Responsibilities
- Respond to customer inquiries in both Italian and English
- Handle support tickets across multiple channels
- Troubleshoot user-reported issues
- Escalate technical problems to appropriate teams
- Maintain accurate records of customer interactions
- Follow established support procedures
- Provide clear and concise solutions
- Work during assigned time zones
- Adhere to response time standards
- Collaborate with team members on common issues
- Report recurring problems to supervisors
- Assist in creating support documentation
- Stay updated on product changes
- Ensure customer satisfaction through timely follow-up
- Maintain professionalism in all communications
- Identify customer needs and adjust responses accordingly
- Use support software to manage cases
- Follow data privacy guidelines
- Balance multiple tasks efficiently
- Communicate status updates to customers
- Contribute to team knowledge sharing
- Meet performance metrics
- Adapt to changing priorities
- Support continuous improvement in service delivery
- Uphold brand voice in customer interactions
Compensation
part-time
Work Arrangement
remote
Team
customer support team
Languages
- Native or near-native proficiency in Italian required
- Professional working proficiency in English required
Schedule
- Part-time hours, approximately 20 hours per week
- Shifts may include evenings or weekends based on coverage needs
not offered
