Responsibilities
- Deliver expert-level support for cloud platforms including Office 365 and Azure, with focus on user provisioning and identity management
- Operate and secure Active Directory and Exchange services to ensure policy compliance and access integrity
- Oversee Citrix infrastructure, resolving technical issues related to performance, access, and connectivity
- Maintain and optimize VMware environments through configuration, monitoring, and issue resolution
- Diagnose and resolve local and wireless network problems across international sites
- Deliver remote technical assistance around the clock, accommodating global time zones
- Assist in evaluating system vulnerabilities and enforcing access control measures
- Keep technical documentation current for core systems including cloud services, virtualization, and network access
- Develop clear instructional materials and knowledge resources for diverse user groups
Benefits
- Flexible scheduling to support personal and professional balance
- Collaborative and inclusive global team environment
- Structured onboarding with dedicated mentorship
- Employment stability within a privately held organization
Team
Global, open-minded team culture
Other
- Support colleagues worldwide
- Communication is key
- Willingness to go the extra mile
- Ability to work well in a dynamic environment
- Attention to details and deadlines
- 24/7 remote IT support across time zones
