Omikron is looking for an IT-Support Specialist (w/m/d) to join our team. In this role, you will be the primary technical contact for our customers, providing support for our electronic banking software products. You'll contribute to a dynamic market environment by solving operational problems and supporting key IT projects.
What You'll Do
- Act as the first point of contact via multichannel support (phone, email, remote) for 1st and 2nd level inquiries.
- Thoroughly document all processes and solutions in the ticket system.
- Replicate and analyze operational problems in a dedicated test environment to find solutions.
- Support ongoing IT projects, including software implementation and integration, both remotely and on-site at customer locations.
- Take on independent project responsibility over time.
- Conduct training sessions for our electronic banking software products.
What We're Looking For
- Completed vocational training in IT (e.g., Fachinformatiker/in) or a comparable qualification.
- 1-2 years of professional experience in an IT support environment.
- In-depth IT knowledge, particularly with Windows client and server operating systems.
- Familiarity with data remote transfer and networking concepts.
- Very good German and English language skills, both spoken and written.
- Strong analytical and problem-solving skills with the ability to quickly learn new topics.
- Ability to remain focused under pressure, set correct priorities, and maintain high-quality work.
- Initiative, an independent work style, and willingness to travel to customer sites.
Nice to Have
- Initial experience with financial software or SaaS (Software-as-a-Service) products.
Technical Stack
- Windows client and server operating systems.
Team & Environment
You will work with friendly, motivated, and international colleagues within a flat-hierarchy team structure.
Benefits & Compensation
- Independent work within a friendly, motivated, and international team.
- A challenging, permanent position with diverse personal and professional development opportunities.
- Dynamic market environment and agile collaboration with renowned national and international banks and companies.
- Permanent position in a growing, stable company with performance-based remuneration.
- Flexible working hours including home office options.
- Additional benefits: company events, a company pension scheme, modern and ergonomic workplace equipment, fresh fruit and drinks.
- Newly implemented bike-sharing and bike-renting model.
Work Mode
This position offers a hybrid work model.
Omikron is an equal opportunity employer.
