Omilia is seeking an IT Support Technician to provide exceptional on-site and remote support, ensuring end-users can work efficiently and securely. You'll be responsible for resolving technical issues in our Apple-centric environment and supporting user onboarding.
What You'll Do
- Provide timely and professional remote technical support to end-users worldwide for all IT-related issues.
- Manage, prioritize, and resolve IT support tickets using Jira Service Desk.
- Set up, configure, and deploy new Apple MacBooks for new hires, including user onboarding.
- Install, update, and troubleshoot a wide range of macOS software and business applications.
- Diagnose and resolve hardware and software issues on Apple MacBooks and Windows PCs.
- Troubleshoot and resolve network connectivity issues, including VPN (Cisco), Wi-Fi, and internet access.
- Manage user accounts and resolve access problems across various platforms.
- Assist with the administration and support of collaboration tools and productivity suites.
What We're Looking For
- A degree or diploma in Computer Science, Information Technology, or a related field.
- 1-2 years of experience in an IT support role.
- Strong customer-service mindset with professionalism, patience, and kindness.
- Excellent problem-solving skills and ability to work independently and as part of a team.
- Strong verbal and written communication skills in English.
Nice to Have
- Apple Certified Support Professional (ACSP) certification.
- CompTIA A+ certification.
- Hands-on experience troubleshooting Apple Macintosh software and hardware.
- Hands-on experience with JamfPro for Apple device management.
- Basic administration knowledge of Google Workspace.
- Basic understanding of Windows Server administration (e.g., Active Directory, user accounts, permissions).
- Fundamental knowledge of networking concepts (TCP/IP, DNS, DHCP) and VPN technologies.
Technical Stack
- macOS
- Apple MacBooks
- Windows PCs
- Jira Service Desk
- Cisco VPN
- JamfPro
- Google Workspace
- Windows Server
Team & Environment
You will work closely with the IT support team.
Benefits & Compensation
- Fixed compensation.
- Long-term employment with vacation days.
- Development in professional growth (courses, training, etc.).
- Being part of successful technology products making a global impact.
- Proficient and fun-to-work-with colleagues.
- Apple gear.
Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered.
