About the Role
This role is responsible for providing hands-on technical assistance to employees, resolving IT-related problems, and ensuring the stability and security of workplace technology systems.
Responsibilities
- Diagnose and resolve desktop, laptop, and mobile device issues
- Support email, network, and cloud-based applications
- Install and configure operating systems and software
- Manage user accounts and access permissions
- Respond to service tickets in a timely manner
- Document technical solutions and support procedures
- Assist with onboarding new employees
- Troubleshoot connectivity and Wi-Fi problems
- Maintain inventory of IT equipment
- Escalate complex issues to appropriate teams
- Support video conferencing and meeting room technology
- Apply security patches and system updates
- Enforce endpoint protection policies
- Work with third-party vendors when needed
- Ensure compliance with internal IT standards
- Provide after-hours support on rotation
- Assist with data backup and recovery tasks
- Support remote workers with technical needs
- Evaluate new tools for usability and efficiency
- Maintain accurate records in the ticketing system
Compensation
Competitive salary with benefits
Work Arrangement
Hybrid work model
Team
Collaborative IT team environment
About the Team
The IT team focuses on enabling productivity through reliable technology solutions and responsive support. Team members work cross-functionally to maintain systems and improve user experience.
What We Value
We prioritize clear communication, proactive problem solving, and a commitment to continuous improvement in all technical operations.
Available for qualified candidates
