Responsibilities
- Provide on-site and remote IT support for Airwallex employees and contractors
- Hardware support & troubleshooting
- Software support & troubleshooting
- Strong SaaS troubleshooting skills
- Provide AV support for meeting rooms, all-hands event spaces and office technology
- Run new hire IT onboarding events every week
- Basic administration of common SaaS apps
- Write exceptional documentation and knowledge guides
- Contribute to the global IT ops team, providing feedback on what works
- Handle complex requests and triage and prioritise
- Lift and move common IT hardware, including desktop monitors and accessories, and some server room hardware as reasonably necessary
- Thrive in a startup environment
Requirements
- Exceptional customer service and hospitality skills
- Exceptional, proven communication skills
- Great documentation skills
- Prior macOS support experience
- Experience with basic administration of Google Workspace, Okta, Confluence, JIRA, Zoom
- Strong Slack skills
- Experience in an international company with offices and leaders in other countries
- You’re consistent and reliable
- Strong foundational technical troubleshooting skills
- Intermediate networking troubleshooting
- Experience in high growth multinational tech companies
- Experience in a matrix environment, with projects across multiple teams
- Strong ability to multitask and work on multiple competing priorities
- Relentlessly customer focused
- Working on a basic on-call schedule and flexible to support events with flexibility where necessary
Nice to Have
- Experience in a startup environment
- Hospitality experience
Work Arrangement
Hybrid
Team
Structure: IT Operations team
Additional Information
- Regular fixed on-site days in our office, with reasonable flexibility required, such as to support onboarding, in-office events or marketing initiatives
