About the Role
The role involves providing technical support to employees, troubleshooting system issues, and maintaining IT infrastructure to ensure consistent and secure operations.
Responsibilities
- Diagnose and resolve hardware and software problems for end users
- Install and configure computers, peripherals, and mobile devices
- Support network connectivity and troubleshoot connection issues
- Manage user accounts and access permissions across systems
- Maintain up-to-date documentation for IT processes and configurations
- Assist with onboarding new employees by setting up workstations
- Monitor system performance and proactively address potential issues
- Perform regular software updates and security patches
- Support cloud-based applications and services
- Troubleshoot email and collaboration tools
- Escalate complex technical problems to senior engineers
- Maintain inventory of IT equipment and supplies
- Ensure compliance with internal security policies
- Assist with backup and recovery procedures
- Provide training and guidance to non-technical staff
Nice to Have
- CompTIA A+ or Network+ certification
- Experience with virtual private networks
- Familiarity with ticketing systems like Jira or ServiceNow
- Scripting experience in PowerShell or Bash
- Background in cloud infrastructure platforms
- Exposure to cybersecurity best practices
- Experience supporting video conferencing systems
- Knowledge of mobile device management tools
Benefits
- Health, dental, and vision insurance
- Retirement savings plan with company match
- Paid time off and holidays
- Professional development stipend
- Flexible spending account options
- Commuter benefits
- Employee assistance program
- Wellness initiatives
Compensation
Competitive salary with benefits
Work Arrangement
Hybrid work model with flexible hours
Team
Collaborative IT team supporting internal users and systems
About the Team
- The IT team focuses on delivering reliable and secure technology solutions for internal departments.
- Team members collaborate on system improvements and respond to support requests efficiently.
Technology Stack
- Uses a mix of on-premise and cloud-based systems.
- Relies on automation tools for routine maintenance and deployment tasks.
Available for qualified candidates
