Own the IT support queue - triaging and resolving hardware, software, and networking issues for both in-office and remote users, with a focus on keeping colleagues unblocked and SLAs met.
Handle onboarding and offboarding end-to-end: device provisioning, account setup, access management, and deprovisioning across core platforms.
Manage hardware asset inventory, handle device lifecycle including warranty claims and vendor coordination.
Keep AV and meeting room setup running smoothly.
Build documentation and training materials that help colleagues help themselves - good IT support means fewer repeat tickets.

5+ years in an IT support role, ideally in a mid-sized company
Deep macOS expertise, including MDM administration (Jamf experience is a strong plus)
Strong troubleshooting instincts across hardware, software, and networking
Experience managing the full user lifecycle - onboarding, offboarding, and access management across SaaS platforms
Comfortable working within a ticketing system and to SLAs
Hands-on experience with asset management and hardware lifecycle, including vendor and warranty coordination
Comfortable with AV and meeting room equipment
Some scripting ability in Python and/or Bash - enough to automate the repetitive stuff
You actively use AI tools in your own work, not just talk about them
Native or near-native English fluency - we're a globally distributed team collaborating daily across Europe and North America
A degree in IT, Computer Science, or a related field (or equivalent experience)

Apple certifications (ACSP or ACMT)
ITIL certifications
Prior experience working in an ISO 27001:2022 certified environment (or similar framework)

Access to the MLE Accelerator Program
Generous conference budgets
Continuous learning platforms
A hybrid working model (2-3 days in the office) to balance focus and collaboration
Supplementary health insurance
50% covered MultiSport membership
27 days of vacation

Hybrid — Zagreb, UK, Europe

Datatonic is hiring an IT Support Engineer