Responsibilities
- Deliver frontline and intermediate technical support; escalate unresolved issues to supervisory staff when necessary
- Set up, adjust, and sustain computer hardware and software configurations
- Assist in employee onboarding and departure processes, including provisioning access and deploying equipment
- Administer user accounts, access rights, and security permissions
- Relocate IT and lab equipment as needed for staff and research areas
- Support audiovisual systems in shared and common spaces
- Track and manage inventory of IT assets and software licensing
- Identify and connect ethernet cabling as required
- Utilize the IT ticketing platform to record technical procedures, configurations, and troubleshooting steps
- Monitor support tickets from initiation to resolution, ensuring prompt follow-up and accurate documentation
- Support hardware and software modernization efforts, including updates and security patching
- Liaise with external vendors to schedule and manage technical support engagements
- Track warranty periods and service contracts for IT hardware
- Comply with all applicable health and safety protocols, GMP standards, and SOPs
- Support organizational goals through accountability, innovation, ethical conduct, quality focus, and collaboration
- Carry out special assignments and ad-hoc tasks in support of business objectives
Work Arrangement
On-site
Responsibilities
- Deliver frontline and intermediate technical support; escalate unresolved issues to supervisory staff when necessary
- Set up, adjust, and sustain computer hardware and software configurations
- Assist in employee onboarding and departure processes, including provisioning access and deploying equipment
- Administer user accounts, access rights, and security permissions
- Relocate IT and lab equipment as needed for staff and research areas
- Support audiovisual systems in shared and common spaces
- Track and manage inventory of IT assets and software licensing
- Identify and connect ethernet cabling as required
- Utilize the IT ticketing platform to record technical procedures, configurations, and troubleshooting steps
- Monitor support tickets from initiation to resolution, ensuring prompt follow-up and accurate documentation
- Support hardware and software modernization efforts, including updates and security patching
- Liaise with external vendors to schedule and manage technical support engagements
- Track warranty periods and service contracts for IT hardware
- Comply with all applicable health and safety protocols, GMP standards, and SOPs
- Support organizational goals through accountability, innovation, ethical conduct, quality focus, and collaboration
- Carry out special assignments and ad-hoc tasks in support of business objectives
Work Arrangement
On-site
Other
- Willingness and ability to travel occasionally based on business needs
- Capable of working autonomously with minimal oversight
- Team-oriented professional who performs well under pressure and in high-intensity settings
- Skilled in adapting to changing situations and applying problem-solving techniques for urgent technical issues
- Strong written and spoken communication abilities are required
- Effective planning and organizational capabilities
- Highly structured, focused on outcomes, solution-driven, and collaborative
- Proven ability to perform core job functions with or without reasonable accommodation
- Outstanding customer service orientation and interpersonal skills when addressing user inquiries and needs
