Ingrammicro is hiring a IT Site Support professional to serve as a technical subject matter expert. You will be responsible for the monitoring, troubleshooting, and maintenance of all IT solutions at a supported office facility and for remote users.
What You'll Do
- Monitor, troubleshoot, and maintain all IT solutions at a supported office, facility, and for remote users.
- Assist onsite and remotely to support other facilities and associates within the US.
- Provide technical support and collaborate with various IT functions to complete IT projects.
- Assist with User Acceptance Testing and troubleshooting post change implementation.
- Analyze computer issues and quickly develop the best course of action.
- Make minor adjustments to working methods.
- Explain practices, procedures, and policies to reach agreements with others outside of the job area.
- Work independently within established procedures associated with the specific job function.
- Determine methods and procedures for new assignments.
- Ability to lift a minimum of 50 lbs.
What We're Looking For
- Two-year college degree or equivalent combination of education and experience.
- 3+ years of experience in IT Operations or a similar area of technical support.
- Substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
- Experience with PC/Laptop repair and troubleshooting.
- Basic network and server knowledge to assist in troubleshooting and repairs.
- Experience with network and servers equipment with knowledge of network security.
- Assisting with server and network deployment experience.
- Working knowledge of basic, intermediate, and advanced Desktop/Laptop troubleshooting.
- Knowledge of Microsoft Suite and various productivity software.
- Works under limited supervision for routine situations.
- Works on assignments that are moderately difficult, requiring judgment in resolving issues.
Nice to Have
- Experience with Warehouse Automation Systems is a plus.
Technical Stack
- Microsoft Suite
- Warehouse Automation Systems
Benefits & Compensation
- Compensation: USD $47,300.00 - $75,700.00 per year
- Merit increases
- Annual bonus or sales incentives
- Long-term incentives
- Healthcare benefits
- Paid time off
- Parental leave
- 401(k) plan and company match
- Short-term and long-term disability coverage
- Basic life insurance
- Wellbeing benefits
Work Mode
This role is onsite in Dallas-Fort Worth, TX.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
