About the Role
Role details below.
Responsibilities
- First responder for employee IT support via helpdesk tickets, chat, and other channels.
- Troubleshoot issues across Windows, macOS, and Linux environments.
- Manage user accounts, access, and permissions through Okta, Active Directory, and Google Workspace.
- Administer SaaS platforms including CrowdStrike, Jira, Slack, and others.
- Handle zero-touch workstation deployment and remote endpoint management.
- Monitor systems and security tooling for alerts or events requiring escalation.
- Maintain support documentation and runbooks.
- Coordinate with vendors on hardware procurement, returns, and repairs.
- Take on project work — system improvements, automation, and new solutions during downtime.
Work Arrangement
Remote (Country)
Additional Information
- This role is based in Vietnam and part of a remote IT Operations team.
- Three positions are available with different shift schedules covering weekends and off-peak hours.
- Schedules are coordinated across the team with flexibility to swap shifts as long as full coverage is maintained.
- Hours range from 24–32 per week depending on schedule.
- Available Schedules (all times ICT/Vietnam): Schedule A — 32 hours/week: Monday, Friday, Saturday, Sunday: 06:00–14:00.
- Available Schedules (all times ICT/Vietnam): Schedule B — 32 hours/week: Tuesday, Wednesday: 06:00–14:00 | Saturday, Sunday: 14:00–22:00.
- Available Schedules (all times ICT/Vietnam): Schedule C — 24 hours/week: Thursday: 06:00–14:00 | Saturday, Sunday: 22:00–06:00.
- Applicants must i
