TCP Software is hiring an IT Help Desk Support Specialist to deliver critical technical support via phone, remote access, and onsite visits. You will provide comprehensive troubleshooting for a wide range of desktop applications, hardware, and infrastructure while managing equipment and user account lifecycles.
What You'll Do
- Provide phone, remote, and onsite technical support for applications, computers, printers, and phones to vendors and users.
- Troubleshoot Windows, Office, and various other desktop applications.
- Support mobile phones (iPhone, Android) and hardware (Desktops, Laptops, Tablets).
- Support virtual meeting applications and equipment, as well as projectors and other audio/video gear.
- Troubleshoot network connectivity and support printers, copiers, and scanners.
- Manage provisioning, tracking, deprovisioning, and usage reporting of equipment and user accounts.
- Utilize an inventory of spare equipment for quick user turnaround.
- Provide basic training and walkthroughs for customers on Windows and Office functions.
- Create and maintain technical and user documentation.
What We're Looking For
- High school diploma or equivalent.
- Minimum of 1 year of professional experience on an IT help desk within a multi-tiered team supporting geographically dispersed offices.
- Ability to work effectively under pressure to meet deadlines and flexibility in work schedule.
- Technical writing skills and the ability to train all levels of technicians and users.
- Proven ability to manage and schedule multiple projects, prioritize tasks, and work both independently and as a team member.
- Hands-on experience with end-user desktop support.
- Proficiency in Microsoft Windows 10/11, Microsoft Windows Server, MacBooks, and Microsoft Active Directory.
- Experience with Dell PowerEdge server hardware (or similar).
- Knowledge of Windows-based network services including DNS and DHCP.
- Experience with Microsoft 365 including Exchange Online, OneDrive, SharePoint, and Teams.
- Familiarity with VOIP systems such as Zoom Phone and FreePBX.
- Experience with Microsoft System Center Operations Manager for monitoring and alerting.
- Hands-on experience with Microsoft Azure (virtual machines, network resources) and Microsoft Azure Active Directory.
- Excellent verbal communication skills, including the ability to assist and train tiered technical personnel.
- Knowledge of LAN/WAN technologies, TCP/IP, and network troubleshooting practices.
Nice to Have
- Bachelor’s degree in information systems or a related field.
- Experience with automation and scripting using Microsoft PowerShell.
- A+ certification.
Technical Stack
- Microsoft Windows 10/11, Microsoft Windows Server, MacBooks
- Microsoft Active Directory, Microsoft Azure Active Directory
- Dell PowerEdge server hardware
- DNS, DHCP, TCP/IP
- Microsoft 365: Exchange Online, OneDrive, SharePoint, Teams
- VOIP: Zoom Phone, FreePBX
- Microsoft System Center Operations Manager, Microsoft PowerShell, Microsoft Azure
Team & Environment
You will join a multi-tiered IT help desk team supporting geographically dispersed office locations.
Benefits & Compensation
- Competitive salary.
- 20 Days of Paid Time Off (PTO) and 13 days of companywide holidays.
- 8 hours of paid volunteer time to impact the community.
- Comprehensive benefits including Health, Dental, Vision, and 401K.
- Employee Choice Pre-Tax Benefit.
TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
