Responsibilities
- Provide phone, remote, and onsite technical support for applications, computers, printers, and phones to vendors, and users as necessary
- Troubleshoot Windows, Office, and various other desktop applications
- Mobile Phones (iPhone, Android)
- Hardware (Desktops, Laptops, Tablets)
- Virtual meeting applications/equipment
- Network connectivity
- Printers, copiers, and scanners
- Projectors and other audio/video equipment
- Ability to manage provisioning, tracking, deprovisioning and usage reporting of equipment and user accounts
- Utilize inventory of on hand spare equipment for quick user turnaround
- Basic training\walk through customers Windows and Office functions
- Creation and maintain technical and user documentation
Benefits
- Competitive salary
- 20 Days of PTO (Paid Time Off) and 13 days of companywide holidays
- 8 hours to volunteer and impact the community
- Comprehensive benefits (Health/Dental/Vision/ 401K)
- Employee Choice Pre-Tax Benefit
Team
Structure: multi-tiered team with geographically dispersed office locations
Additional Information
- TCP is committed to cultivating a diverse and inclusive team.
- We are not able to sponsor visas for this role.
- TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
