Responsibilities
- Provide reliable, hands-on IT support for our in office and remote employees by efficiently resolving Help Desk tickets while delivering excellent customer service.
- Support Fluidstack’s MDM fleet comprising macOS, iOS, and Windows devices.
- Provide in office support by troubleshooting basic network issues and our A/V systems.
- Help manage and optimize Okta and our core SaaS tooling by administering and improving integrations and role-based access controls.
- Support daily procurement and asset management operations by coordinating hardware purchasing and tracking while maintaining accurate asset inventory and device assignments throughout their lifecycle (purchase to decommission).
- Help maintain clear, organized, and accessible IT documentation by creating easy-to-understand technical documentation for both technical and non-technical audiences.
- Contribute to IT initiatives by supporting project execution, managing priorities, and ensuring clear communication with stakeholders through regular updates.
- Help maintain a secure environment by supporting basic security hygiene to include access reviews and basic identity security tasks.
- Support onboarding and offboarding of Fluidstack employees and contractors.
- Support the IT team by creating simple, reliable automations that reduce manual work and improve operational efficiency.
Requirements
- Practical experience administering Okta, including users, groups, and basic app integrations (OIE a plus).
- Strong knowledge of Google Workspace, with some exposure to Office 365.
- Hands-on MDM experience with macOS and Windows, ideally with Iru (formerly Kandji).
- Ability to support macOS, iOS, and Windows devices.
- Familiarity with Atlassian tools (Jira, Confluence) for documentation and project management.
- Experience participating in procurement and asset management processes.
- Clear, concise technical writing skills for documentation and knowledge base content.
- Excellent communication and customer service abilities.
- Basic understanding of security principles and best practices.
Nice to Have
- Experience with no-code/low-code automation tools (Okta Workflows, n8n, Zapier, Workato, Tray.io).
- Scripting familiarity with common languages (Bash, PowerShell, Python).
- Exposure to security and compliance frameworks (SOC 2, ISO 27001, NIST, CIS, FedRAMP).
- Experience with AI tools, agents, MCPs, automations, and prompting. Fluidstack standardizes on Anthropic Claude and has OpenAI ChatGPT.
- HRIS integration experience with systems like Deel, Rippling, BambooHR, or Workday.
- Understanding of API integrations and webhooks, and how to use them effectively.
Benefits
- Competitive total compensation package (salary + equity).
- Retirement or pension plan, in line with local norms.
- Health, dental, and vision insurance.
- Generous PTO policy, in line with local norms.
Work Arrangement
Hybrid
Team
Team size: small. Structure: fast, and obsessed with quality
Additional Information
- You will receive a confirmation email once your application has successfully been accepted. If there is an error with your submission and you did not receive a confirmation email, please email careers@fluidstack.io with your resume/CV, the role you've applied for, and the date you submitted your application-- someone from our recruiting team will be in touch.
