Finaira is seeking an IT End User Support specialist to ensure our end-users have a smooth and productive computing experience. You'll be responsible for providing comprehensive technical assistance, from initial equipment setup through ongoing support and issue resolution.

What You'll Do

Provision, configure, and deploy end-user equipment (laptops, desktops, monitors, and peripherals) for new hires.
Deliver on-site and remote technical support for hardware, software, and connectivity issues.
Diagnose and resolve network connectivity problems, including VPN and internet access.
Support user access to internal systems and applications, resolving permissions and access-related issues.
Install, configure, update, and maintain end-user software, operating systems, and collaboration tools.
Log, track, and document incidents and service requests in the IT service management system.
Escalate complex or unresolved issues to senior IT staff or specialized teams as needed.
Provide end-user guidance and basic training on company hardware, software, and standard IT practices.

What We're Looking For

Associate's degree or equivalent certification in Information Technology, Computer Science, or a related field.
3+ years of experience in an IT end-user support or help desk environment.
Strong knowledge of Windows and/or macOS operating systems.
Familiarity with PC hardware, peripherals, and software installation/configuration.
Basic understanding of networking principles and troubleshooting (TCP/IP, DNS, VPN).
Familiarity with common productivity and collaboration tools (e.g., Microsoft Office 365, Google Workspace).
Basic understanding of user account management.
Strong ownership, accountability, and excellent communication and interpersonal skills.
Effective time management, task prioritization, and analytical problem-solving skills.
Ability to work independently and collaborate with teams across functions.
Ability to actively listen to customers and accurately understand their needs.
Adaptability, learning agility, strong attention to detail, and a receptiveness to feedback.