Finaira is seeking an IT End User Support specialist to ensure our end-users have a smooth and productive computing experience. You'll be responsible for providing comprehensive technical assistance, from initial equipment setup through ongoing support and issue resolution.
What You'll Do
- Provision, configure, and deploy end-user equipment (laptops, desktops, monitors, and peripherals) for new hires.
- Deliver on-site and remote technical support for hardware, software, and connectivity issues.
- Diagnose and resolve network connectivity problems, including VPN and internet access.
- Support user access to internal systems and applications, resolving permissions and access-related issues.
- Install, configure, update, and maintain end-user software, operating systems, and collaboration tools.
- Log, track, and document incidents and service requests in the IT service management system.
- Escalate complex or unresolved issues to senior IT staff or specialized teams as needed.
- Provide end-user guidance and basic training on company hardware, software, and standard IT practices.
What We're Looking For
- Associate's degree or equivalent certification in Information Technology, Computer Science, or a related field.
- 3+ years of experience in an IT end-user support or help desk environment.
- Strong knowledge of Windows and/or macOS operating systems.
- Familiarity with PC hardware, peripherals, and software installation/configuration.
- Basic understanding of networking principles and troubleshooting (TCP/IP, DNS, VPN).
- Familiarity with common productivity and collaboration tools (e.g., Microsoft Office 365, Google Workspace).
- Basic understanding of user account management.
- Strong ownership, accountability, and excellent communication and interpersonal skills.
- Effective time management, task prioritization, and analytical problem-solving skills.
- Ability to work independently and collaborate with teams across functions.
- Ability to actively listen to customers and accurately understand their needs.
- Adaptability, learning agility, strong attention to detail, and a receptiveness to feedback.
Nice to Have
- Bachelor's degree preferred.
- Experience supporting users in a corporate setting.
Technical Stack
- Windows
- macOS
- Microsoft Office 365
- Google Workspace
Finaira is an equal opportunity employer.
