Requirements
- 1-3 years IT operations experience (or strong internship/student association background in a tech environment): Device management (MDM — ideally Kandji, Jamf, or Intune), SaaS administration, basic identity & access management (Google Workspace, SSO)
- macOS fluency: Comfortable troubleshooting macOS at scale. Understands the Apple ecosystem (Apple Business Manager, DEP enrollment)
- Operational reflexes: Can triage issues, communicate to users during incidents, and escalate appropriately. Has oncall or production support experience (or equivalent)
- Documentation mindset: Writes clear, structured documentation. Understands that knowledge trapped in one person's head is a risk
- Learning velocity: Picks up new tools and processes quickly. Doesn't need to know our exact stack, but demonstrates fast ramp-up capability
- Delivers with attention to detail: Handles run tasks reliably and consistently
- Raises questions and identifies frictions: Spots problems, flags them, and suggests improvements
- Takes feedback well and learns fast: Open to coaching, iterates quickly
- Collaborative and positive: Works well with teammates and other communities
- Proactive: Identifies what needs doing and proposes next steps (with guidance where needed)
Nice to Have
- Experience with Kandji specifically
- Exposure to security compliance frameworks (ISO 27001, SOC 2) — even just awareness
- Basic scripting ability (Python, Bash, etc.) or willingness to learn
- Experience with SaaS vendor management and/or license administration
- Interest in automation and coding (even from college/school projects)
- Experience in a fast-growing tech company environment
Work Arrangement
Hybrid
Team
Team size: 800+ employees, 100+ healthcare professionals, 5+ countries. Structure: IT Community
Additional Information
- Fluent French & English
- Flexible vacation policy and flexible working hours
- Country-specific commuter benefits
- Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones
- Extended parental leave for all new parents, for permanent contracts only
