The IT Customer Support Representative delivers hands-on technical assistance for computer systems, software, hardware, and infrastructure. In this role, you’ll respond to user requests, troubleshoot issues, and ensure solutions are implemented efficiently and accurately.
Key Responsibilities
- Respond to incoming technical support requests and resolve or escalate tickets following established procedures
- Diagnose system, software, and hardware issues, identifying root causes and effective resolutions
- Communicate updates clearly to users and leadership, maintaining transparency throughout the support lifecycle
- Follow service management practices and comply with team protocols and documentation standards
- Deliver consistent support aligned with performance benchmarks, including response time, resolution rate, and customer satisfaction
Qualifications
Successful candidates will have practical experience with Microsoft-based environments, particularly Windows 7 and Office applications. You should be able to quickly assess technical issues, apply logical troubleshooting methods, and maintain a professional demeanor when interacting with users at all levels.
Strong communication, attention to detail, and the ability to manage multiple tasks efficiently are essential. You must also demonstrate reliability, organization, and a commitment to delivering high-quality support.
Technical Environment
Primary platforms include Windows 7 and Microsoft Office suites. Familiarity with these systems is necessary to support day-to-day operations effectively.
Work Location
This is an onsite position located in Painted Post, NY. Regular attendance at the office is required as part of the role’s responsibilities.
