About the Role
The Internal Customer Manager will serve as a key liaison between internal teams, focusing on improving processes, resolving issues, and maintaining high service standards across the organization’s French operations.
Responsibilities
- Act as a primary contact for internal departments seeking customer-related support
- Coordinate communication between teams to ensure timely resolution of requests
- Monitor service delivery performance across internal functions
- Identify inefficiencies in internal processes and recommend improvements
- Maintain accurate records of internal customer interactions
- Support onboarding of new internal stakeholders
- Track and report on key performance indicators for internal service levels
- Ensure compliance with internal service agreements
- Facilitate cross-departmental collaboration on customer-centric initiatives
- Escalate critical issues to appropriate management levels
- Provide regular updates on internal customer satisfaction
- Develop and maintain service documentation
- Assist in training teams on internal support protocols
- Promote a culture of accountability and responsiveness
- Contribute to process standardization across departments
- Manage internal feedback loops for continuous improvement
- Support change management initiatives affecting internal customers
- Ensure alignment with organizational policies and procedures
- Coordinate internal audits related to customer service functions
- Optimize internal workflows to reduce response times
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with office presence in France
Team
Part of the internal operations team reporting to regional leadership
Location
This position is based in France and requires local residency.
Application Process
Interested candidates should submit a resume and cover letter through the company’s career portal.
Not available for this position
