Allstate NI is hiring an Inside Auto Claims Specialist to be the trusted point of contact for customers navigating vehicle losses. You will provide essential support throughout the claims process, ensuring efficient, fair, and empathetic resolution.
What You'll Do
- Manage auto claims from start to finish, ensuring timely and accurate resolution.
- Communicate with policyholders, claimants, agents, repair shops, and other stakeholders to gather information and provide updates.
- Use internal tools and platforms to assess claims, determine liability, and make repair and rental decisions.
- Conduct thorough investigations and apply critical thinking to evaluate claims, escalating complex cases when necessary.
- Negotiate settlements with all involved parties, ensuring fair outcomes.
- Document all claim activity accurately and promptly in accordance with company policies.
- Review First Notice of Loss (FNOL) details to verify key facts and initiate the claims process.
- Coordinate follow-ups to clarify details and confirm next steps for resolution.
What We're Looking For
- Strong communication and customer service skills.
- Ability to work independently and manage multiple claims simultaneously.
- Critical thinking and problem-solving abilities.
- Comfort using digital tools and platforms to manage work efficiently.
Nice to Have
- Familiarity with insurance claims processes and regulations.
Benefits & Compensation
- Compensation of $21.00/hr.
- Competitive pay with support for continuous development and career advancement.
- Initial and ongoing training to build proficiency.
- Be part of a supportive and collaborative team.
- Make a meaningful impact in customers’ lives.
- Grow your career with training and development opportunities.
- Comprehensive benefits like a 401K/pension, education reimbursement, and work-life balance programs.
Work Mode
This is a local position based in the United States.
Allstate generally does not sponsor individuals for employment-based visas for this position.
