INNIO is hiring a Field Service Engineer—Electrical to deliver expert technical support and resolution for our on-site and remote service operations. In this role, you will be the key technical point of contact, assisting internal technicians, end-customers, and OEMs with advanced troubleshooting, failure analysis, and training for critical electrical systems.
What You'll Do
- Provide advanced technical support and resolution to end-customers, focusing on VFDs, generators, signals, controls, and related electrical systems.
- Develop the scope of work to be executed by Field Service Technicians and provide troubleshooting direction.
- Confidently handle escalations and interface with products outside of your core electrical focus.
- Act as the primary interface between the customer and the business.
- Perform all duties in compliance with applicable departmental and divisional quality procedures.
- Identify and immediately report any customer quality or compliance concerns to the organization.
- Leverage the latest technology and tools, such as predictive analytics and myPlant, to identify and execute proactive maintenance.
- Submit detailed reports on inspections, service work, failure analysis, and regional activities.
- Support Root Cause Analyses and site investigations of equipment issues and present findings.
- Take full ownership of service cases, either remotely or on-site, and bring them to final resolution with limited or no supervision.
- Communicate fleet and product issues to engineering, commercial teams, and product line managers to identify new opportunities.
What We're Looking For
- A Bachelor’s Degree from an accredited university or college, or a High School Diploma with a minimum of 4 years of experience in a support or maintenance engineering role.
- A minimum of 7 years of experience servicing and troubleshooting internal combustion engines, frac, and/or power generation equipment.
- At least 2 years of field experience in advanced troubleshooting.
- Legal authorization to work in the U.S. without Visa sponsorship.
Nice to Have
- Strong computer and analytical skills.
- Strong interpersonal skills with customers, peers, and team members.
- Ability to work across organizational boundaries and in cross-functional, cross-regional teams.
- Demonstrated solid written and oral communication skills.
- Knowledge of Microsoft Office Word, Excel, and PowerPoint software.
- A track record of accuracy and thoroughness.
- Living in the Midland/Odessa area or willing to relocate there.
Technical Stack
- Microsoft Office: Word, Excel, PowerPoint
Benefits & Compensation
- A great work environment.
- Professional development opportunities.
- Challenging careers.
- Competitive compensation.
Work Mode
This is an onsite position based in the Midland/Odessa area.
INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristics protected by law.
