Responsibilities
- SLA tracking and credit recovery across all GPU compute and data center suppliers, including monitoring uptime and performance commitments, documenting violations, and driving credit claims to resolution
- Invoice review and validation for compute infrastructure contracts, flagging discrepancies and resolving billing issues directly with vendors.
- Regular audits of vendor contracts and SLA performance to verify accuracy of charges and identify cost recovery opportunities
- Using root-cause analyses prepared by the infrastructure engineering team to build the case for SLA credits, then negotiating directly with providers to recover them
- Partnering with GTM and finance to assess the downstream impact of supplier service disruptions and provide the data needed to inform customer-facing remediation decisions
- Building tracking systems and dashboards for vendor financial data, SLA metrics, and credit status across the supplier portfolio, using modern tooling and AI-assisted workflows where possible
- Cross-functional coordination with procurement, legal, and finance to ensure contract terms are properly reflected in billing and that SLA remedies are enforced
- Historical spend analysis and cost forecasting to support operating plan development and infrastructure budget planning
- Process development for invoice review, SLA monitoring, and vendor financial operations as the function scales
Requirements
- 4+ years of experience in vendor operations, technical program management, or contract compliance in a technology infrastructure, cloud, or data center environment
- Direct experience managing SLA credit processes, invoice reconciliation, and vendor performance tracking with infrastructure or cloud providers
- Extreme attention to detail. You catch discrepancies others miss, whether in an invoice, a vendor SLA report, or a contract clause
- Enough technical fluency to read postmortems and incident reports, understand the engineering context, and translate that into a compelling case for credit recovery.
- Strong negotiation skills and persistence in vendor-facing conversations, especially when disputing charges or arguing for SLA credits
- Proficiency with project management and financial tracking tools (e.g., Linear, JIRA, NetSuite, or similar). Comfort using AI tools to accelerate workflows
Nice to Have
- Experience with GPU compute or cloud infrastructure vendors specifically (colocation providers, cloud service providers, or hardware OEMs)
- Background in building vendor operations processes from scratch at a fast-growing company
- Familiarity with data center contract structures, including power and cooling pass-throughs, metered billing, and committed-use pricing
Work Arrangement
Hybrid
Team
Structure: Infrastructure Strategy team
Additional Information
- Compensation We offer competitive compensation, startup equity, health insurance, and other benefits, as well as flexibility in terms of remote work.
