Electrosoft is hiring an Infrastructure Engineer

Responsibilities

• Deliver on-site support for systems and devices at remote OPDIV, HC3, TICAP, data center, and Cybersecurity Operations locations.
• Manage inventory, installation, replacement, troubleshooting, upgrades, and maintenance of field systems and supporting infrastructure.
• Install, configure, test, operate, and maintain servers, workstations, switches, KVM/console devices, APC rack management devices, data center rack equipment, and other field infrastructure components.
• Diagnose and resolve system errors, hardware failures, client connectivity issues, network performance issues, VPN problems, LAN/WAN connectivity issues, and other field-related IT/network problems.
• Escalate complex technical issues to senior STIM infrastructure, network, security tools, or engineering teams when appropriate.
• Acknowledge assigned tickets within 30 minutes while on duty and not in transit.
• Maintain readiness for emergency dispatch or urgent field support situations.
• Dispatch to Washington, DC Metro area sites within one hour of notification while on duty, when required.
• Provide scheduled annual or ad hoc support for locations such as Albuquerque, NM and Shelbyville, KY, as directed.
• Provide clear status updates, repair timelines, and escalation information to STIM federal staff, contract staff, and OPDIV points of contact.
• Conduct system upgrades, software/firmware updates, patching, preventative maintenance, and lifecycle refresh activities.
• Support installation and configuration of networking, security, and server equipment within OPDIV enclaves.
• Ensure installations and configurations comply with STIM requirements, Government standards, organizational SOPs, NIST guidance, CIS controls, and DISA STIG requirements where applicable.
• Update asset and inventory logs for field systems and components in coordination with logistics and inventory personnel.
• Ensure field support tools, replacement parts, software, and equipment are properly inventoried, tracked, maintained, and available for field operations.
• Maintain and update current site point-of-contact lists, access procedures, and site-specific support instructions.
• Coordinate directly with HHS OPDIV designated points of contact to understand local technical requirements, limitations, access procedures, and operational constraints.
• Maintain detailed documentation for system designs, configurations, field procedures, troubleshooting steps, site access requirements, maintenance actions, and service records.
• Develop and update field support SOPs, system diagrams, rack/equipment information, and configuration documentation as required.
• Provide effective customer communication and explain technical issues clearly to both technical and non-technical stakeholders.
• Deliver basic user training on installed systems, new features, or field support procedures when requested.

Work Arrangement

On-site — Washington, DC Metro area, Albuquerque, NM, Shelbyville, KY