The Oregon Department of Energy is hiring an Incentive Program Assistant (Public Service Representative 4). You will provide research, analysis, and interpretation of program rules, policies, procedures, and laws. This position connects customers, applicants, and interested parties with available energy programs, ensuring accurate information and support. The agency is dedicated to keeping Oregon on the leading edge of renewable energy and efficiency while supporting innovation, investment, equity, and resilience.
What You'll Do
- Provide research, analysis, and interpretation of program rules, policies, procedures, and laws.
- Connect customers, applicants, and interested parties with available energy programs, ensuring accurate information and support.
- Process applications, resolve inquiries, and maintain program data.
What We're Looking For
- Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.
- At least two years of this experience must include dealing with the public in-person or by phone, providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance.
Nice to Have
- Experience traveling to and performing site inspections.
Technical Stack
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
Team & Environment
Part of the Energy Development Services (EDS) Division.
Benefits & Compensation
- Monthly salary: $4,203 - $6,243
- Full medical, vision, and dental benefits.
- Paid sick leave, vacation leave, personal leave.
- 11 paid holidays per year.
Work Mode
This is a hybrid remote work opportunity. Primary location is 550 Capitol St. NE, Salem, Oregon.
The Oregon Department of Energy is an equal opportunity employer and does not discriminate based on the basis of race, color, national origin, ethnicity, gender, sexual orientation, religion, age, or disability and is committed to workplace diversity.
