Responsibilities
- Gather client requirements using appropriate tools and methods.
- Evaluate requirements from various sources, resolve inconsistencies, simplify complex data, identify core needs, and differentiate between surface requests and actual objectives.
- Convert business requirements into functional and technical specifications for the platform, and document business workflows and system configurations.
- Design and configure insurance products and claim data structures based on client specifications.
- Use platform tools to develop user interfaces and user pathways for insurance offerings in line with client needs.
- Apply scripting capabilities within the platform to implement business logic and financial computations.
- Develop testing materials as needed and conduct system and integration tests to verify solution compliance with agreed requirements.
- Assist clients during their testing phases.
- Assess data migration needs and define data transformation and field mapping rules.
- Lead discussions with stakeholders across technical and business domains, and prepare presentations and visual or written summaries for project deliverables.
- Generate and manage client-facing documentation, and keep system and business process records current.
- Serve as the primary client contact and represent the organization at client locations when necessary.
- Handle and resolve client inquiries within the scope of the project.
- Coordinate with internal teams and external parties to ensure successful project execution.
- Manage changes to project scope, timelines, and budget.
- Report project status to clients and internal leadership, and escalate issues requiring resolution.
- Identify potential project risks and define mitigation strategies.
- Maintain project records including change logs, risk registers, and progress tracking reports.
- Work with the development team to define and design new platform features.
- Share technical knowledge and support team members within the Implementation Consultant group.
- Contribute to and support organizational best practices.
- Adhere to company policies and procedures related to information security.
Requirements
- Comprehensive knowledge of the complete software development project lifecycle.
- Professional background in a business analyst or technical business analyst position.
- Experience producing various types of documentation such as business requirements, process flow diagrams, and technical specifications.
- Commercial experience applying both waterfall and agile project methodologies.
- Experience working with and configuring large or complex software systems.
- Familiarity with relational database concepts.
- Demonstrated ability to manage relationships with stakeholders.
- Strong communication and client interaction skills.
- Proven ability to handle challenging discussions with stakeholders.
- Solid organizational abilities, including attention to detail and effective multitasking.
- Professional approach to work with a sense of accountability.
- Evidence of contributing beyond core job responsibilities.
- Holding a degree or possessing equivalent professional experience.
- Hands-on experience with configuration, scripting, and logical rule implementation.
Nice to Have
- Background in general insurance, particularly in policy or claims functions—highly preferred.
Work Arrangement
Remote
Engagement type
Independent Contractor Agreement
Work Schedule
Expected to align with AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but flexibility in time management as a contractor.
Work Arrangement
Remote role set up as an independent contractor.
Disclosure requirement
Must disclose any existing ongoing roles or client work.
LinkedIn requirement
Must reflect this engagement on LinkedIn profile clearly marked as 'Independent Contractor'.
