Hugging Face is looking for a Hub Success Engineer to support enterprise customers in adopting, integrating, and optimizing workflows on the Hugging Face Hub. This strategic role combines technical expertise, business acumen, and relationship skills, working closely with product, engineering, sales, and security teams.
What You'll Do
- Support strategic customers in their use of the Hugging Face Hub (models, datasets, spaces, APIs), from onboarding to large-scale production deployment.
- Work closely with product and engineering teams to gather customer feedback, influence the roadmap, and co-create critical features like monetization and advanced security.
- Ensure stability, scalability, and security of customer deployments, especially for demanding use cases such as enterprise, private cloud, and regulated environments.
- Develop technical resources like guides, notebooks, and templates to empower users and drive adoption.
- Act as the voice of our customers internally, translating their business needs into clear technical requirements.
What We're Looking For
- Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, or a related field.
- 3–5 years of experience in a customer-facing technical role: Customer Success Engineer, Solutions Engineer, Technical Account Manager, or DevRel in a SaaS, AI/ML, or cloud infrastructure environment.
- Familiarity with platforms for collaborating on models or datasets, including prior use or contribution to the Hugging Face Hub.
- Technical skills in Typescript, Node.js or Python.
- Excellent communication skills, able to engage with both engineers and technical decision-makers.
- Strong customer service mindset, proactive attitude, and ability to thrive in a fast-paced, evolving environment.
Technical Stack
- Typescript
- Node.js
- Python
Team & Environment
You will work closely with product, engineering, sales, and security teams.
Benefits & Compensation
- Reimbursement for relevant conferences, training, and education.
- Flexible working hours and remote options.
- Health, dental, and vision benefits for employees and their dependents.
- 12 weeks of parental leave (20 weeks for birthing mothers).
- Unlimited paid time off.
- Opportunity to visit offices in NYC and Paris.
- Workstation outfitting if needed.
- Company equity as part of compensation package.
Work Mode
This is a US Remote position.
Hugging Face is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
