Casago is hiring a Lead Housekeeper to play a key role in our housekeeping operations. You will assist department managers in leading and developing a team through coaching and performance management, while also performing hands-on cleaning tasks. Your focus will be on optimizing daily operations to meet our high standards for productivity and quality.
What You'll Do
- Oversee daily operations and workflow management to optimize team productivity and meet departmental objectives.
- Perform inspections of cleans completed by Housekeepers and support touch-up cleans as needed.
- Assist managers with supervision of an efficient and high-quality team of housekeeping personnel ensuring all are trained, effective, and adhere to company policies.
- Foster a collaborative work environment that promotes open communication, innovation, and employee engagement.
- Professionally clean and maintain properties using cleaning procedures and products in conformance with prescribed company standards.
- Perform cleaning tasks including sweeping, vacuuming, mopping, dusting, washing surfaces, moving furniture, and assisting with laundry.
- Assist with scheduling, distribution of tickets, ordering and organizing supplies.
- Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.
- Assist managers with assigned budget for your portfolio adhering to set annual costs.
- Support your team with escalated guest and homeowner concerns by responding to emails, calls, and tickets.
- Partner and assist your Business Development Representative when new units join the portfolio.
- Conduct regular inspections prior to guest and owner arrivals.
- Establish and maintain open, collaborative relationships with fellow regional team members and upper management.
- Provide cross-coverage for your manager and Co-Lead(s) when necessary.
What We're Looking For
- 1 - 2 years experience in housekeeping or similar position.
- Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.
- Reliable personal transportation is essential for frequent travel between worksites.
- Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
- Comfortable talking to people—online or in person—and being able to share information clearly and thoughtfully.
- Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions).
- Ability to lift up to a maximum of fifty (50) pounds without assistance.
- Flexibility to work shifts including early mornings, evenings, weekends, and holidays.
Nice to Have
- Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
- Prior experience in supervisory or management level position in a similar industry.
Team & Environment
You will assist department managers and lead a team of housekeepers, reporting to Department Managers.
Benefits & Compensation
- Health/dental/vision insurance based on hours worked
- Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
- 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
- Health & Dependent Care Flexible Spending Accounts based on hours worked
- Paid Vacation & Sick Time
- Employee Assistance Program (EAP)
- Employee Discounts
Compensation: $18 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location.
Work Mode
This is an onsite position.
Casago is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law.
