Join Mercier Consultancy Group as a German Speaking IT Support Agent specializing in technology. This role involves providing top-notch IT support to German-speaking clientele, resolving their technical challenges, and ensuring a seamless experience with the company's products. The position includes paid relocation to Greece.
What You'll Do
- Deliver exceptional IT support services to German-speaking customers via phone, email, and chat.
- Troubleshoot a variety of technical issues, ensuring timely and effective resolution.
- Translate technical language into customer-friendly terms to facilitate understanding.
- Maintain accurate records of customer interactions and resolutions in our support system.
- Work closely with engineering and product teams to escalate and fix complex issues.
- Keep abreast of new product features and technological advancements to better assist customers.
What We're Looking For
- German speaking proficiency
Benefits & Compensation
- Paid relocation to Greece
Work Mode
Work mode type is local-country. Locations: Greece.
