Responsibilities
- Deliver high-quality customer service that surpasses expectations and fosters lasting relationships using a standardized service approach.
- Offer knowledgeable product recommendations related to cannabis, covering therapeutic objectives, effects, strength, dosage, and usage methods.
- Assist in onboarding new patients by processing and managing required documentation and records.
- Process customer orders and transactions accurately using point-of-sale systems.
- Keep detailed and compliant records of all customer interactions and activities according to state, local, and federal guidelines.
- Protect the confidentiality of patient data in accordance with HIPAA standards.
- Address customer concerns effectively and professionally to support brand loyalty and positive long-term engagement.
- Ensure the store remains clean and organized on a daily basis.
Work Arrangement
On-site — Florida, Massachusetts, Texas
Other
- Required to stand for extended durations during work hours.
- Capable of assisting with moving inventory and supplies.
- Occasionally bends, reaches, or stoops to access products during shifts.
- Position is part of Surterra Wellness, a recognized retail brand within the company’s portfolio.
- Team members work collaboratively, support one another, and are committed to advancing a new standard of wellness for all.
