Role Overview
The Front Desk Host serves as the primary point of contact for guests, setting the tone for a seamless and personalized stay. In a boutique setting powered by smart technology, you’ll blend hospitality with efficiency, ensuring every interaction reflects care, clarity, and responsiveness.
Key Responsibilities
- Deliver a warm, professional welcome to guests and visitors, creating a positive first and lasting impression.
- Guide guests through digital check-in and in-stay features, helping them make the most of a modern hospitality experience.
- Respond promptly to guest inquiries via phone, text, and live chat, resolving requests with accuracy and empathy.
- Maintain high standards of service by addressing special needs, managing complaints, and escalating when necessary.
- Support property operations through routine checks on housekeeping, inventory audits for linens and supplies, and coordination with maintenance.
- Assist leadership with administrative tasks to keep daily workflows running smoothly.
- Ensure public and behind-the-scenes areas remain clean, organized, and guest-ready at all times.
- Travel between local properties as needed, maintaining consistency in service and operations.
What You Bring
- Proven experience in customer-facing roles within hospitality, hotels, or service environments.
- Strong interpersonal skills with the ability to connect confidently in person and through digital channels.
- Fluency in both English and Spanish for clear communication with diverse guests.
- Comfort using multiple digital platforms and adapting quickly to new tools and systems.
- Ability to stay organized and focused while managing competing priorities.
- Willingness to work evenings, weekends, and holidays based on operational needs.
- Physical ability to stand for long periods and lift up to 50 pounds when handling supplies.
- Reliable smartphone and transportation for daily movement between sites.
Preferred Background
- Hospitality certifications or training.
- International or cross-regional work experience that broadens cultural awareness.
- Professional connections within the hospitality sector that support collaboration and market insight.
What We Offer
- Competitive pay based on experience and skill set.
- Benefits that exceed local legal requirements.
- Flexible vacation policy.
- Annual credits redeemable for stays at our properties.
- A workplace that values independence, creativity, and initiative over rigid structure.
Work Environment
This is an on-site role based in Condesa, Mexico City. Team members work flexible shifts across the week, with scheduled midweek rest days. The setting encourages autonomy and agility, with minimal hierarchy and a focus on trust and results.
