Patrique Mercier Recruitment is looking for a French Speaking HealthTech Support Specialist to provide specialized technical support to French-speaking clients using innovative health technology solutions. You will diagnose issues, educate clients, and work alongside technical teams to resolve problems and enhance product offerings.

What You'll Do

Provide exceptional technical support to French-speaking clients using HealthTech products via phone, email, and live chat.
Diagnose and troubleshoot software and hardware issues related to health technology applications.
Educate clients on product features and best practices to ensure optimal use of health technology solutions.
Accurately document all client interactions and resolutions in the CRM system.
Collaborate with technical teams to escalate unresolved issues and offer constructive feedback for product improvement.
Engage in proactive follow-ups with clients to ensure their issues are resolved satisfactorily.
Stay updated on industry trends, product enhancements, and new developments in health technology to provide informed support.

What We're Looking For

Fluency in French and English, with excellent verbal and written communication skills.
Previous experience in customer support or technical support.
Strong technical troubleshooting skills and a good understanding of health technology applications.
Exceptional customer service skills with an emphasis on empathy and user satisfaction.
Ability to work independently in a remote setting and manage multiple priorities effectively.
A commitment to continuous learning and professional development within the health technology field.