audibene is seeking a Freelancer (m/w/d) Customer Service Inbound to provide exceptional support for a telecommunications partner. This role is part of a large, dynamic service team where you will handle customer interactions directly, ensuring quality and satisfaction.
What You'll Do
- Communicate with customers professionally, empathetically, and with a focus on solutions.
- Carefully document all interactions in the CRM system.
- Accept and, where possible, fully process incoming calls to ensure high service quality and customer satisfaction.
What We're Looking For
- Proven customer service experience.
- German language proficiency at a C1/C2 level.
- You must be a freelancer with your own invoicing process.
- Self-motivated, reliable, and able to work independently.
- A stable internet connection and necessary hardware.
- Residency in the EU (excluding Germany).
Team & Environment
You will join a team of over 500 agents in a platform driven by teamwork, creativity, and continuous learning.
Benefits & Compensation
- Flexible work from any location in the EU (excluding Germany).
- Work 20+ hours per week on varied projects.
- Exciting tasks in a lively, dynamic environment.
- Fair compensation guaranteed.
- Opportunities for personal and professional development.
- Support from an experienced team.
Work Mode
This is a global, fully remote position. You must be located and have the legal right to work within the EU (excluding Germany).
audibene is an equal opportunity employer.
