Responsibilities
- Serve as the primary technical advisor and trusted expert for 5-8 enterprise accounts.
- Write custom code, scripts, and integrations to solve complex customer implementation challenges.
- Lead technical onboarding sessions, training workshops, and hands-on implementation guidance.
- Develop custom SAST rules, CVE rules, and security policies tailored to customer environments.
- Coordinate seamless technical rollouts and integrations across complex enterprise environments.
- Build and maintain strong relationships with customer engineering teams and security stakeholders.
- Create standardized technical documentation, best practices guides, and reusable implementation playbooks.
- Facilitate communication between customers and internal product teams, translating feedback into actionable insights.
- Conduct on-site technical engagements including security assessments, alert optimization, and advanced configuration.
- Review and optimize customer alert configurations, reducing noise and improving security coverage.
- Anticipate technical challenges and proactively develop solutions that drive product adoption and customer success.
- Support the development of billable professional services offerings and advanced technical consulting.
Additional Information
- 20-30% travel required for customer onsite engagements.
- As we know how important clarity is when looking for a new role, we've put together a read-me about the Interview Process at Socket, should you be invited for an interview.
