SupportYourApp is hiring a Customer Support Consultant to deliver outstanding support for a client in the hospitality industry. In this fully remote role, you will be the voice of our client, building strong customer relationships and handling sensitive information with care.
What You'll Do
- Deliver outstanding customer support via phone calls, chats, and emails.
- Build strong and lasting customer relationships.
- Keep up with evolving tools and technology.
- Handle sensitive customer data with care and security.
- Apply the latest customer happiness practices.
- Maintain a deep understanding of client solutions and meet KPIs.
- Communicate with developers and cross-functional specialists.
What We're Looking For
- Excellent English skills (C1 level for both spoken and written).
- At least 6 months of experience in a customer support role.
- Strong analytical thinking and research skills.
- Experience in the travel industry.
- Positive, proactive, and responsible attitude.
- Personal computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Nice to Have
- Experience in hospitality or logistics.
Benefits & Compensation
- Flexible schedule.
- Opportunity to cooperate fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Rewards for referring friends.
- Balance between project workload and personal time.
- Internal health policy.
- Responsive leadership interested in your development and long-lasting cooperation.
- Greenhouse conditions for self-development.
- A culture built on trust, with no time-tracking requirements.
Work Mode
This is a fully remote, global position with a flexible schedule, offering you the freedom to work from anywhere.
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
