As a Customer Support Consultant at SupportYourApp, a global Intelligent Support-as-a-Service leader, you will deliver outstanding customer support via phone calls, chats, and emails for our hospitality clients. You'll build strong customer relationships, handle sensitive data securely, and maintain a deep understanding of client solutions while meeting KPIs.
What You'll Do
- Deliver outstanding customer support via phone calls, chats, and emails
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
What We're Looking For
- Excellent English skills (C1 for both spoken and written)
- At least 6 months of experience in a customer support role
- Strong analytical thinking and research skills
- Experience in travel industry
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Nice to Have
- Experience in hospitality or logistics
Team & Environment
Join a global team of over 1300+ specialists within a multicultural and multilingual environment that operates on a People First management approach and a culture built on trust.
Benefits & Compensation
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
Work Mode
This is a fully remote position with a flexible schedule, offering you the freedom to work from anywhere.
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
