About the Role
The Account Manager will oversee client portfolios in the Asian region, acting as the primary point of contact while coordinating internal resources to meet customer needs and drive service excellence.
Responsibilities
- Manage and maintain strong relationships with existing clients across Asia
- Serve as the main liaison between clients and internal departments
- Monitor account health and identify opportunities for improvement
- Respond promptly to client inquiries and escalating issues when necessary
- Coordinate with technical teams to resolve service disruptions
- Track customer satisfaction and implement feedback
- Prepare regular performance reports for key accounts
- Identify upsell and cross-sell opportunities within current accounts
- Ensure timely onboarding and transition of new clients
- Maintain accurate records in the CRM system
- Collaborate with product teams to relay customer insights
- Support contract renewals and service expansions
- Conduct periodic business reviews with clients
- Stay informed about regional market trends and client industries
- Work across time zones to align with client availability
- Facilitate training sessions for clients when needed
- Escalate product or service issues to appropriate teams
- Monitor service level agreements and compliance
- Drive customer retention through proactive engagement
- Assist in translating client needs into service improvements
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Remote position with flexible hours
Team
Part of a global customer support and account management team
Why Join Us
- We offer a dynamic, inclusive work environment with opportunities for professional growth.
- You’ll work with a diverse team committed to delivering exceptional client experiences.
Technology Stack
- CRM: Salesforce
- Communication: Slack, Zoom, Microsoft Teams
- Support Platform: Zendesk
- Internal Wiki: Confluence
- Project Management: Jira
Available for qualified candidates
