About the Role
The role involves detecting and resolving first-party fraud cases by analyzing user behavior, transaction patterns, and account anomalies to prevent abuse and financial loss.
Responsibilities
- Monitor user activity for signs of fraudulent behavior
- Investigate reported or flagged accounts for potential fraud
- Analyze transaction data to detect suspicious patterns
- Document findings and escalate confirmed fraud cases
- Collaborate with cross-functional teams to improve detection systems
- Respond to internal and external fraud-related inquiries
- Maintain up-to-date knowledge of fraud tactics and trends
- Support the development of automated fraud detection rules
- Review account recovery requests for authenticity
- Assess risk levels associated with specific user actions
- Conduct deep-dive analyses on high-risk accounts
- Provide input on policy changes related to fraud prevention
- Ensure compliance with internal fraud handling protocols
- Track and report on fraud metrics and case volumes
- Improve operational efficiency within fraud investigation workflows
- Assist in onboarding and training new team members
- Evaluate user-submitted documentation for legitimacy
- Identify systemic vulnerabilities exploited by bad actors
- Contribute to post-incident reviews and root cause analysis
- Maintain clear and consistent case documentation
Nice to Have
- Prior experience in fintech or digital platforms
- Exposure to machine learning-based fraud tools
- Knowledge of anti-fraud frameworks or industry standards
- Experience with identity theft prevention methods
- Familiarity with regulatory compliance in financial services
Compensation
Competitive salary and benefits package
Work Arrangement
Remote
Team
Fraud operations team focused on first-party fraud prevention
What You’ll Do
- Investigate user accounts for signs of intentional misuse
- Use data to determine the legitimacy of transactions and behaviors
- Support the integrity of the platform by preventing abuse
What We’re Looking For
- A detail-oriented individual with a background in risk or fraud operations
- Someone who thrives in structured, process-driven environments
- A team member committed to accuracy and consistent follow-through
Not available
