The Finnish Speaking Online Shopping Advisor will play a key role in supporting Finnish-speaking customers by delivering exceptional service across chat, email, and phone channels. Join Patrique Mercier Recruitment By Nellie and help enhance the online shopping experience through personalized assistance and expert product guidance.
What You'll Do
- Assist Finnish-speaking customers via chat, email, and phone with their online shopping queries.
- Deliver detailed product information and personalized recommendations to enhance the customer experience.
- Manage inquiries related to order statuses, returns, and exchanges with efficiency and professionalism.
- Understand customer needs and provide tailored solutions to improve satisfaction.
- Keep abreast of product knowledge, promotions, and company policies to provide accurate information.
- Document customer interactions thoroughly for follow-up and quality assurance.
- Work collaboratively with team members and other departments to resolve customer issues.
What We're Looking For
- Fluency in Finnish (to serve Finnish-speaking customers)
- Strong customer service skills
- Ability to assist customers via chat, email, and phone
- Proficiency in handling inquiries about order statuses, returns, and exchanges
- Ability to understand customer needs and provide tailored solutions
- Commitment to maintaining up-to-date knowledge of products, promotions, and policies
- Strong documentation skills for recording customer interactions
- Team collaboration skills to work with internal departments
Team & Environment
- Team size: Not specified
- Team structure: Not specified
- Reporting to: Not specified
Work Mode
- Work type: Not specified
- Locations: Not specified
- Flexibility: Not specified
We are an equal opportunity employer and welcome applications from all qualified individuals regardless of race, gender, disability, or background.
