Sartorius is looking for a Field Service Engineer to provide technical support, installation, calibration, and maintenance for Bio Analytics instruments within the Bio-Pharmaceutical industry. Based remotely in the Greater Boston Area, you will be a key technical contact ensuring optimal instrument performance for our customers.
What You'll Do
- Provide exceptional customer care and build positive relationships.
- Deliver technical support and troubleshoot customer issues.
- Manage workflow and schedule to minimize unnecessary travel, using ground, train, and air transportation as required.
- Train customers on the essential use and operation of Bio Analytics instruments.
- Perform field service, calibration, installation of complex systems, preventative maintenance, and field sterilizations.
- Assist with resolving IT issues related to system installations, perform software updates, and follow company procedures.
- Assist in drafting documentation of processes and procedures.
- Keep accurate records and maintain a precise count of assigned parts.
- Produce timely, accurate, and detailed service reports and prepare customer-facing repair estimates.
- Pass along identified leads to the sales manager.
- Travel to Ann Arbor, MI, Fremont, CA, and other facilities for training and conferences.
- Lift items weighing up to 35 Kg.
What We're Looking For
- An Associate's degree in engineering or military training certifications with 3 years of field service experience OR 10+ years of proven field service experience.
- 3+ years of field service experience in the Bio-Pharmaceutical industry or a related field.
- Ability to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills.
- A valid Driver's License.
- Proficiency with MS Office software, including Outlook, Word, and Excel.
Nice to Have
- Completion of a bachelor's degree in mechanical engineering, biomechanical engineering, biomedical engineering, or a related field.
- Familiarity with mobile tools and applications.
- An excellent driving record.
Technical Stack
- MS Office (Outlook, Word, Excel)
Benefits & Compensation
- Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings.
- Worklife Balance: Paid vacation, sick time, corporate holidays, community service day; flexible work schedules.
- Comprehensive onboarding via a virtual online platform.
- Welcoming Culture: Mutual support, team spirit, international collaboration; communities on numerous topics.
- Health & Well Being: Variety of medical plans, dental, vision, EAP, and other wellness programs.
- Intelligent Working Environment: Smart buildings with the latest technology and equipment.
- Retirement Savings Plan: 401k with a generous company match.
- Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account.
- Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate.
- Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service.
Work Mode
This is a local-city remote role serving customers in the Greater Boston Area.
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group or class.
