About the Role
The engineer will be responsible for providing field service support, performing vehicle diagnostics and repairs, and ensuring customer satisfaction through timely and effective technical solutions.
Responsibilities
- Diagnose and repair electric motorcycles in field locations
- Conduct routine maintenance and inspections
- Respond to service requests across French regions
- Collaborate with customers to resolve technical issues
- Maintain accurate service records and reports
- Install and configure vehicle systems
- Support warranty claim processing with documentation
- Troubleshoot electrical and mechanical faults
- Ensure compliance with safety standards
- Participate in training for new technologies
- Work independently in various regional environments
- Coordinate with internal technical teams
- Deliver vehicles when necessary for service
- Provide feedback on recurring field issues
- Assist in improving service procedures
- Respond to urgent field failures
- Use diagnostic tools and software
- Follow service protocols and timelines
- Communicate technical details to non-technical staff
- Support product demonstrations when needed
- Ensure tools and equipment are maintained
- Adhere to company service standards
- Escalate complex issues appropriately
- Support launch of new service initiatives
- Maintain professional conduct on customer sites
Compensation
Competitive salary and benefits package
Work Arrangement
On-site with regional travel
Team
Part of the technical support and field operations team
Travel Requirements
Frequent travel across French regions is required, including rural and urban areas. Engineers must be prepared for variable schedules and on-site assignments lasting from a few hours to multiple days.
Tools and Equipment
Engineers will be provided with necessary diagnostic tools, safety gear, and service equipment. Personal tools may be used if they meet company standards.
Not specified
